Our approach

In addition to creating step-change improvement, our approach is well suited to:-

• surviving in the current economic climate
• managing post-acquisition merger and integration activity
• project management
• streamlining supply chains
• increasing customer satisfaction and loyalty
• improving employee motivation and satisfaction
• growing market share
• generating financial improvement

This approach is set out in an easy to understand Business Management System - known as RAPID™.

RAPID™ Business Management System

The system serves to simplify the route forward for businesses. It "cuts through the fog" and puts all business-related activities and initiatives into one simple business management system.

RAPID™ is a totally 'end results driven' approach - i.e. where improvement actions are identified, prioritised and deployed throughout an organisation to deliver desired business results covering both financial and non-financial perspectives. This approach eliminates piecemeal business improvement activities and training for training's sake.

It is a system that we use internally within our own business and as such it is continually improved to ensure that it stays at the leading edge.

The system is built around three inter-linked components - Assessment, Planning and Deployment as shown in the following schematic:-

Assessment - "where are we now?"

• This is a highly structured review that can be carried out against a recognised business model such as Malcolm Baldrige, European Excellence, our own internal business model or one that is specifically designed for your organisation.
• It provides management teams with the basis for measuring and relentlessly driving forward both step change and continuous improvement on a year-by-year basis.
• The assessment can be done in a variety of ways. The most popular approach is a facilitated 'round table' discussion with a senior management team, using our comprehensive business assessment template  This is extremely high on skills transfer.

Planning - "where do we want to be?"

• This part of the system takes into account everything that has been covered in the Assessment process plus factors that are external to the current business - such as acquisition and merger activity.
• It provides the means for identifying the 'vital few' actions necessary to relentlessly drive up customer satisfaction, employee motivation & satisfaction, market share and business results.

Deployment - "how will we get there?"

• This is where the 'vital few' actions are converted into team and personal goals for all employees.
• The approach is based on communication and negotiation at each stage - which generates high levels of commitment and enthusiasm. It is not Management by Objectives.